We take care of our partners with comprehensive training for new users by equipping them from the outset with the knowledge and tools needed to succeed in their simulation projects.
To ensure they get the best possible use out of the RTDS Simulator, we provide the most technical simulation support program in the industry.
Included with each RTDS Simulator is a one week on-site training course with two RTDS Technologies personnel at the customer’s location. Each course is customized to meet the specific needs of the user.
The RTDS Technologies experts who install and commission the simulator are committed to providing an immersive and meaningful training experience.
Independently build and run simulation cases with the RSCAD software
Configure components to accurately represent your power system of interest
Use I/O to safely connect the simulator to external equipment with confidence
Basic troubleshooting and maintenance of the hardware
Our simulation support program is available free of charge, perpetually, to non-commercial users and on a low annual fee basis for others.
The fact we developed our hardware and software in-house means that the dedicated support engineers at RTDS Technologies are capable of very quickly and comprehensively solving all problems relating to the technology.
Troubleshooting and quickly mitigating hardware or software bugs
Identifying and diagnosing errors in circuit configuration
Developing new components or features based on customer requests